5k999 Privacy Policy
Your privacy matters to 5k999. This policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player on the 5k999 platform.
Introduction
This Privacy Policy ("Policy") describes how 5k999 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of users ("you", "the Player") who register and play on the 5k999 online gaming platform at https://5k999.app. This Policy forms part of the 5k999 Terms & Conditions and should be read alongside them. By registering on 5k999, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
5k999 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data necessary to provide a safe, fair, and legally compliant gaming service to players in Bangladesh. We do not sell, rent, or trade personal data to third parties for marketing or commercial purposes.
This Policy applies to personal data collected through the 5k999 website, mobile web experience, customer support interactions, and any other touchpoint through which you interact with 5k999. It does not apply to third-party websites or services linked from 5k999 pages.
Our Privacy Commitments at a Glance
The following six points summarise the core of how 5k999 treats your data. The full details are in the sections below.
1. Information We Collect
5k999 collects personal data in four main categories. We describe each category below, along with specific examples of the data types included.
Registration and Identity Data
When you create a 5k999 account, we collect: your full name, date of birth, gender, Bangladesh mobile number, email address (if provided), and the account password you set (stored in hashed form — we never store plain-text passwords). For players who complete KYC verification, we additionally collect a copy of your national ID card, passport, or other government-issued photo identification document, along with any supporting proof-of-address documentation that may be requested.
Financial and Transaction Data
We record all deposit and withdrawal transactions made through your 5k999 account, including: the payment method used (e.g. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard), the transaction amount in Bangladeshi Taka (BDT), the date and time of each transaction, and the transaction reference number issued by the payment provider. We do not store full bKash or Nagad PINs, mobile banking passwords, or card CVV numbers. Card numbers, where applicable, are stored in tokenised form only.
Gaming Activity Data
We collect a log of your gaming activity on the 5k999 platform, including: games played, bet amounts, game outcomes (wins and losses), session start and end times, the device and browser used to access the platform, and your IP address at the time of each session. This data is used for fraud prevention, responsible gaming monitoring, dispute resolution, and platform improvement. It is not shared with third parties for advertising purposes.
Communications Data
If you contact 5k999 customer support, we retain a record of the communication — including support tickets, chat transcripts, and email exchanges — for the purpose of resolving your query, monitoring service quality, and maintaining a record of any commitments made. We may also send transactional notifications to your registered mobile number or email address (e.g. deposit confirmations, withdrawal status updates, security alerts). Promotional communications are sent only to players who have not opted out.
2. How We Use Your Information
5k999 uses the personal data we collect for the following specific purposes. We only process data for a purpose that is consistent with the reason it was collected.
- Account creation and management: to set up and maintain your player account, verify your identity, and manage your account preferences and settings throughout your time as a 5k999 player.
- Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; to verify that payment methods are registered in your own name; and to detect and prevent fraudulent transactions.
- Regulatory compliance and KYC: to meet our legal obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) requirements, which include verifying player identities and monitoring transaction patterns for suspicious activity.
- Responsible gaming monitoring: to monitor player activity for indicators of problem gambling behaviour and to enforce the responsible gaming tools you have set — including deposit limits, loss limits, time-out periods, and self-exclusion status.
- Customer support: to respond to queries, complaints, and requests submitted through the [email protected] channel, and to maintain a record of communications for quality assurance and dispute resolution purposes.
- Platform improvement and analytics: to analyse aggregated, anonymised usage data to understand how players interact with the platform and to improve the game selection, payment flow, and overall user experience for players in Bangladesh.
5k999 does not use personal data to build advertising profiles or to sell targeted advertising inventory. We do not use automated decision-making processes that produce legal or similarly significant effects on players without human review.
3. Legal Basis for Processing
5k999 processes personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of processing:
Contractual Necessity
Processing that is necessary to perform the contract between 5k999 and the player — including account creation, payment processing, game delivery, and withdrawal processing — is carried out on the basis of contractual necessity. Without this processing, 5k999 could not provide its core gaming service to you.
Legal Obligation
Processing carried out to comply with legal requirements — including KYC identity verification, AML transaction monitoring, and retaining records for regulatory audit purposes — is carried out on the basis of legal obligation. 5k999 cannot waive these requirements; they are mandatory under applicable law.
Legitimate Interests
Certain processing activities — such as fraud detection, platform security monitoring, responsible gaming behavioural analysis, and aggregated analytics for product improvement — are carried out on the basis of 5k999's legitimate interests, provided those interests are not overridden by the player's privacy rights. Players may object to processing on this basis by contacting [email protected].
4. Sharing Your Information
5k999 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the extent necessary for each purpose:
- Payment service providers: we share transaction data with the payment providers you use (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard) solely for the purpose of processing your deposit and withdrawal requests.
- Game content providers: game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive the technical session data necessary to deliver game content to your device. They do not receive your financial or identity data.
- Regulatory and law enforcement authorities: where required by law, court order, or regulatory direction, 5k999 may disclose personal data to competent authorities. We will notify you of any such disclosure where we are legally permitted to do so.
- Fraud prevention and AML compliance partners: we may share data with specialist fraud detection and AML screening services where necessary to protect the security of the platform and to meet our legal obligations.
Any third-party service provider that receives personal data from 5k999 is required to process that data only on our instructions, to keep it secure, and not to use it for their own independent purposes. We do not permit our service providers to sell or further share the data they receive from us.
5. Payment Data and Financial Information
5k999 treats financial data with the highest level of care. All deposits and withdrawals are processed through encrypted, PCI-compliant payment channels. We do not store full mobile banking PINs, card numbers in plain text, or any authentication credentials belonging to your bKash, Nagad, Rocket, Upay, or bank accounts. Where card tokenisation is used, only the tokenised reference is stored — the raw card number is never written to our databases.
Transaction records — including amounts, dates, payment method types, and reference numbers — are retained for a minimum of five years from the date of the transaction to satisfy AML record-keeping requirements. These records are stored in access-controlled, encrypted databases and are accessible only to authorised 5k999 compliance and finance personnel.
6. Cookies and Tracking Technologies
5k999 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following categories of cookies are used on the 5k999 website:
Strictly Necessary Cookies
These cookies are essential for the platform to function. They include session cookies that keep you logged in as you navigate between pages, security cookies that detect unusual login activity, and cookies that remember your language and region preferences. You cannot opt out of strictly necessary cookies without losing access to core platform functionality.
Functional Cookies
Functional cookies remember your preferences — such as your last-visited game category, display settings, and responsible gaming tool configurations — so that the platform behaves consistently across sessions. These cookies do not track your activity for advertising purposes.
Analytics Cookies
We use anonymised analytics cookies to understand how players navigate the 5k999 platform — for example, which pages are visited most, where players exit the registration flow, and how long sessions last on average. This data is aggregated and cannot be used to identify individual players. Analytics data helps us improve the platform for all players in Bangladesh. You may opt out of analytics cookies at any time by contacting [email protected].
7. Data Retention
5k999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the full duration of your account being open plus a minimum of five years after closure; KYC identity documents are retained for a minimum of five years from account closure; transaction records are retained for a minimum of five years from the date of each transaction; customer support communications are retained for two years from the date of the last communication in each case.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised, aggregated data (from which individual players cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.
8. Data Security
5k999 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; access controls ensuring that personal data is accessible only to authorised personnel with a documented business need; regular security audits and penetration testing of the platform; and secure, access-logged database environments.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, 5k999 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as reasonably possible. 5k999 will also fulfil any mandatory breach notification obligations to relevant authorities as required by applicable law.
9. Your Data Rights
As a player on 5k999, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data that 5k999 holds about you. We will provide this in a commonly used, machine-readable format where technically feasible.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information such as your email address directly through your account settings.
You have the right to request deletion of your personal data. This right is subject to legal retention requirements — for example, we cannot delete transaction records that we are legally required to retain for AML compliance. Where deletion is possible, we will action it within 30 days of your verified request.
You have the right to request that we restrict processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data we hold, while we verify its accuracy.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
To exercise any of your data rights, email [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We may need to verify your identity before processing your request.
10. Underage Players
5k999 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a player who is under 21, we will immediately suspend the associated account, delete the data as soon as legally permissible, and refund any balance to the payment source used, subject to verification.
If you believe that a minor has registered on 5k999 or that personal data belonging to a minor is being processed on the platform, please contact us immediately at [email protected]. We take underage access extremely seriously and will act on all credible reports without delay.
11. Third-Party Links
The 5k999 platform may from time to time contain references to third-party content providers, game studios, or payment partners. Where any such reference includes a hyperlink to a third-party website, please be aware that those websites operate under their own privacy policies, which are independent of this Policy. 5k999 has no control over and accepts no responsibility for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Privacy Policy
5k999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When we make material changes to this Policy, we will notify registered players by posting a prominent notice on the 5k999 platform or by sending a direct communication to the mobile number registered on your account, at least 14 days before the changes take effect.
The date at the top of this page indicates when this Policy was last updated. Your continued use of the 5k999 platform after the effective date of any changes constitutes your acceptance of the updated Policy. If you do not agree with the changes, you may request closure of your account by contacting [email protected] before the changes take effect.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how 5k999 handles your personal data, please contact the 5k999 data support team. We aim to respond to all privacy-related queries within 5 business days.
Email: [email protected] — Data Rights and Privacy queries handled 7 days a week on Bangladesh Standard Time (BST, UTC+6).
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